Roots Skate Shop Online and Store Return & Exchange Policy
If you are not 100% satisfied with your online purchase you can return your goods, provided we get them back within 30 days and in perfect original sale-able condition. Goods Bought in store may be returned and exchanged only.
Customers are responsible for return shipping charges and service. For your protection, we suggest you return your goods via recorded or registered post. Any queries please contact us. We offer a refund or exchange service but we can’t refund your original postage cost if you have simply changed your mind.
· All items must be unused
· Clothing must be clean and unwashed with all tags attached
· Once clothing has been worn and/or washed it cannot be returned or exchanged
· Shoes must not be worn outside, once shoes have been worn they cannot be returned or exchanged
· All shoes should be returned in their original packing
· All decks must be un-skated and in like-new condition
· Once a deck has been assembled, neither the deck nor its parts can be returned or exchanged
· All deck returns are dealt with by the manufacturer and are subject to the manufacturer’s discretion
· All videos/DVD must be unopened
Our online returns address is:
Roots Skate Shop, 38-40 Queen Street | Penzance | Cornwall | TR18 4BH